Frequently Asked Questions

Everything you need to know about shopping with The General Store Spokane.

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer local pickup in Spokane?

Yes, we offer free local pickup for customers in the Spokane area. Simply select 'Local Pickup' at checkout and wait for your notification email.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.

Are the products sold online the same as in-store?

Most of our popular inventory is available online; however, some specialty or oversized items may be exclusive to our physical Spokane location.